Introduction
Welcome to Curo Selected ("we", "our", "us"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal data you provide to us through our online phone system configuration form, in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Data We Collect
Through our configuration form, we collect the following types of personal and business data:
- Customer Information: Company or customer name.
- User Information: Full names and email addresses of employees who will be users of the phone system.
- Administrator Information: Full names and email addresses of individuals designated as administrators for the Curo Portal.
- Technical Contact Information: Name and email address of your IT contact, if provided.
- Network and System Data: Details about your network configuration, firewall, and Wi-Fi, which are necessary for the setup and performance of the phone system.
2. How We Use Your Data
The data you provide is used exclusively for the following purposes:
- To design, configure, and implement your Curo phone system according to your specific requirements.
- To create user accounts, extensions, and administrator profiles within the Curo platform.
- To communicate with you or your designated IT contact regarding the setup, installation, and ongoing support of your phone system.
- To ensure the technical compatibility and security of the service we provide.
We operate on the lawful basis of "performance of a contract." The data you provide is essential for us to fulfil our contractual obligation to deliver a configured phone system to you.
3. Data Storage and Security
The information you enter into the form is not stored on our website. When you click the "Download" buttons, the data is compiled into files (PDF, Excel, ZIP) that are saved directly to your local computer. You then send these files to us via email.
Once we receive your data, it is stored securely on our internal, access-controlled systems. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
4. Data Retention
We will retain your configuration data for as long as you remain a customer of Curo Selected and for a reasonable period thereafter to comply with our legal and administrative obligations.
5. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at our contact details below.
6. Contact Us
If you have any questions about this privacy policy or our data protection practices, please contact us:
- By email: hello@rydalcomms.co.uk]
- By post: Rydal Communications, Elwes House, 19 Church Walk, Peterborough, PE1 2TP
7. Complaints
If you are not satisfied with our response to a complaint or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).